We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of Personal Information. We are committed to providing a high level of privacy in relation to all Personal Information that is collected by us.
The type of Personal Information collected by us may differ, depending on whether you are or would like to become a franchisee, customer, supplier or employee or independent contractor.
Generally, the type of Personal Information collected by us includes your name, address, mobile and telephone numbers, facsimile number and email address. If applicable, we may also require details of your company, including its ABN and/or ACN, financial information including bank account and credit card details, profit and loss statements, balance sheets, your employer and occupation details.
If you do not provide us with the Personal Information that we require, we may be unable to carry out the services requested by you.
We collect Personal Information in a number of ways, including:
Through our website we can obtain Personal Information if you send such information in an email or when you complete an online enquiry. When you look at our website, we may make a record of your visit. The following information may be logged for statistical purposes:
Tracking technologies such as cookies may be used on our website to recognise a user’s browser each time that user visits our site and to track which pages the user visits whilst on our site. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify the user. If you do not wish to receive any cookies you may set your browser to refuse them. However, your use of our website may be affected.
Please note that our website does not provide systems for secure transmission of Personal Information across the internet, except where otherwise indicated. You should be aware that there are inherent risks in transmitting Personal Information via the internet and that we accept no responsibility for Personal Information provided via unsecured websites.
We will use your Personal Information for purposes that relate to the operation of our business and the provision of our services to you.
These purposes generally include:
In relation to the Personal Information of franchisees or prospective franchisees, the purposes include those mentioned above and the following:
We do not and will not rent, sell or otherwise disclose your Personal Information to any other company or organisation, without your prior consent, where that consent is required by law. You do, however, consent to our use and disclosure of your Personal Information of or incidental to providing services requested by you, of or incidental to a sale of our business to a third party or where we outsource duties, including database management, to an external service provider for the purpose of rendering the required services.
We are committed to ensuring the security of your Personal Information and we will take all reasonable steps to protect this Information from loss, misuse or alteration, including:
We are not currently in the practice of emailing or contacting our customers for marketing purposes. If we ever do so in the future, we will endeavour to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt out from receiving promotional material by emailing our Privacy Officer and asking to be removed from the mailing list. Alternatively, you can email a request for deletion.
There is a Privacy Officer at our head office and for each franchisee. The relevant Privacy Officer will ensure that your Personal Information is accurate, complete and up to date.